Conflict De-Escalation In The Workplace

Project LEARN Category

L- Listen
E- Educate
A- Acknowledge
R- Respond

Intended Audience(s)

 
 

Theme/Focus

Activism
Racism

Activity Details

Activity Type: Online Training
Creator: Right To Be

Activity Synopsis

If your team interfaces with the public, chances are they will face moments of escalation and will need to know what to do.

Conflict De-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone.

Guest User